TBR IT Help Desk implementation

  • Provide Help Desk functionality to all TBR constituents
  • Functionality to record tickets and track responses and deliverables
  • Creating a knowledge base of solutions
  • Developing a catalog of services offered
  • Providing a mechanism for constituents to track open tickets
  • Building a reporting mechanism for analyzing service delivery
Start Date: 
May, 2016
Completion Date: 
June, 2016
Project Status: 
In-Progress
Site Section: 
Office of Information Technology
Project Category: 
Information Technology
Project Notes: 

All TBR Central IT staff have access to FreshService

Developing workflows for support beginning

 

Project Owner: 
Operations