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Stakeholder Entity
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High Level Responsibilities
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Executive Leadership Committee
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- Decision making authority
- Establishes broad strategic priorities for shared services, technology, and business process investments across the enterprise
- Monitors and ensures benefit realization
- Resolves organizational issues
- Provides executive communications to TBR community
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Project Sponsor(s)
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- Provides guidance to the leadership committee for decision support
- Serves as the primary support and advisory for project milestones and activities
- Vets ongoing service delivery design (roles and responsibilities, reporting structure, cost allocation, shared services, staffing methodology, governance, etc.)
- Support day-to-day logistical requirements regarding coordination of activities from a cross institutional perspective
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Steering Committee
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- Aggregates priority items from Working committees
- Provides cross-functional input and evaluation of Shared Services Center implementation matters and any associated technology and business process items
- Reviews and approves / rejects recommendations for Shared Services Center implementation matters
- Monitors initiative milestones and benchmarks
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Working Committees
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- Provides inputs into technical and functional requirements and designs
- Performs impact analysis for all project change requests
- Provides recommendations and prioritized inputs for project matters to the Steering Committee
- Monitors the pulse of the organization and identifies common needs
- Communicates regularly with representative leadership on TBR system demands and project / program activities
- Works with other stakeholders to monitor benefit realization
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Change Management & Communications
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- Supports and drives change management efforts across the management and delivery areas
- Provides leadership and guidance in relation to broad training/education matters
- Supports development of communications plan and plan components
- Provides the TBR perspective into final communications prior to delivery
- Leads the delivery of communications to the TBR community
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Program Management Office (PMO)
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- Provides day-to-day management of the project and serves as the primary point of contact for all project participants and stakeholders
- Works closely with the Executive Leadership Committee and Project Sponsor to ensure goals and objectives are met
- Establishes timelines and key performance measures
- Leads risk, issue, and resource management efforts
- Supports communications initiatives
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